JOB CONTEXT

CS Lab Limited is a leading provider of high-tier calibration, testing, and validation services. As our Equipment Service & Maintenance Department expands, we are seeking a highly competent, detail-oriented Service Engineer.

The successful candidate will serve as a technical expert responsible for ensuring that both client-owned equipment and internal calibration assets operate at peak performance and strictly adhere to international regulatory standards.

This role requires an excellent blend of electrical/electronic/instrumentation/mechanical troubleshooting skills, compliance knowledge, and customer-facing professionalism.

JOB RESPONSIBILITIES

• Repair and Technical Troubleshooting
  • Diagnose complex Pharmaceutical, Medical, Biomedical, and Research oriented electro-mechanical, pneumatic, and software-related faults in analytical instruments, thermal equipment, and electrotechnical systems.
  • Execute component-level repairs, parts replacement, and system re-calibrations to minimize equipment downtime.
  • Issue rapid-response field support for critical asset breakdowns at customer sites.
• Preventative & Routine Maintenance
  • Perform scheduled preventative maintenance (PM) routines according to manufacturer specifications and internal Standard Operating Procedures (SOPs).
  • Clean, lubricate, opti-align, and execute firmware updates on multi-disciplinary calibration and test units.
  • Maintain complete maintenance logs to track the health and lifecycle of client assets.
• Installation and Commissioning
  • Lead the unboxing, physical setup, leveling, and initial configuration of newly acquired or customer-supplied laboratory and industrial instruments.
  • Verify facility readiness (utilities, environmental conditions, and space parameters) prior to instrument deployment.
  • Provide comprehensive user training to clients regarding basic operations, safety measures, and daily care protocols.
• IQ/OQ Performance & Validation
  • Draft, execute, and document formal Installation Qualification (IQ) and Operational Qualification (OQ) protocols.
  • Conduct strict challenge tests and parameter verifications to prove equipment performs consistently within defined specification limits.
  • Compile comprehensive, audit-ready validation reports and data packages for regulatory compliance (e.g., FDA, NABL, ISO).
• Documentation & Quality Compliance
  • Maintain absolute compliance with the company’s Integrated Management System (IMS) including ISO 9001, ISO 17025, and ISO 17020 clauses.