Key Responsibilities:

• Strategic & Operational Leadership
  • Lead and oversee operations of Underwriting, Policy & Customer Services, Claims & Hospital Network Management, Call Centre & Telemedicine, and Administration & Procurement.
  • Develop and implement operational strategies aligned with organizational goals and regulatory requirements.
  • Drive continuous process improvement, automation, and digitalization of operations.
  • Ensure smooth coordination between departments to deliver a seamless customer and policyholder experience.
• Underwriting
  • Supervise underwriting policies and processes to maintain risk quality and profitability.
  • Monitor adherence to risk management guidelines and reinsurance treaties.
  • Introduce underwriting automation and data-driven risk evaluation.
• Policy & Customer Service
  • Ensure prompt and high-quality service delivery to policyholders and stakeholders.
  • Implement customer feedback systems to continuously improve service quality.
  • Develop initiatives to enhance policyholder satisfaction and loyalty.
• Claims & Hospital Network Management
  • Oversee claims assessment, processing, and settlement with fairness, transparency, and efficiency.
  • Minimize fraud risk through robust claim validation and monitoring processes.
  • Establish service-level agreements (SLAs) to ensure timely claim settlement.
• Call Center & Telemedicine
  • Establishment and oversight of call center operations and telemedicine services.