Customer Service Executive (CSE)
Kloud Project Limited
Chattogram
Full-time
24 Jul, 2026
Customer Service / Support
Full-Time
Vacancy 1
1-2 years
Negotiable
More jobs in Chattogram
Job Description
- Customer Service
- Greet and interact with customers politely and professionally
- Listen to customer queries, complaints, and feedback attentively and provide prompt solutions
- Ensure customer satisfaction and build long-term relationships to encourage repeat business
- Order & Service Management
- Accurately receive, process, and deliver customer orders
- Maintain service standards and follow company policies
- Inform customers about offers, promotions, and product details
- Sales Support
- Increase sales through upselling and cross-selling techniques
- Recommend appropriate products/services based on customer needs
- Actively contribute to achieving daily sales targets
- Internal Coordination
- Coordinate with kitchen, riders, and other team members to ensure timely service delivery
- Provide regular reports to the Branch Manager/Supervisor
- Maintain teamwork and a positive work environment
- Administrative Tasks
- Record customer information and feedback properly
- Prepare daily sales and customer service reports
- Comply with company policies, safeguarding principles, and labour laws
Job Requirements
- Preferred Industry Type are BPM / BPO.
- At least 1 years of experience is needed.
Skills & Areas of Expertise
Customer Service
Customer Service Management
Customer service skills
Customer Service Training
Customer service
Guest Service Management
Restaurant Operations
CustomerService
Customer-service
Food service operations
Compensation and Benefits
Salary Review: Yearly
Festival bonus: 2
Other Benefits: Over time allowance Duty: 6 Hours Daily
Posted 5 days ago
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