Customer Service Representative
Digicon Technologies
Dhaka (Mirpur)
Full-time
21 Jul, 2026
Customer Service / Support
Full-Time
Vacancy 60
Negotiable
More jobs in Dhaka (Mirpur)
Job Description
Need to handle incoming calls to the prospective customers pertaining to the Client`s business.
Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
Identify customer needs, clarify information and provide solutions.
Perform every call actively to solve client`s problem.
Must be knowledgeable about Facebook (Social media), email & web chat.
Refer unresolved customer grievances to designated persons for further investigation.
Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Report time to time to the team leader for complicated issues.
Job Requirements
- Having Diploma in any discipline degree is a plus.
- Preferred Industry Type are BPM / BPO.
- Freshers can apply.
Skills & Areas of Expertise
Customer service skills
Customer inquiries handling
Call Center Operations
Customer Service
Call Center Management
Contact Center Management
Customer-service
Customer service
Customer Service Training
Call Center Development
Company Overview
Digicon Technologies Ltd. is a leading outsourcing organization in Bangladesh, with an industry leading edge in the vertical of BPO and IT/ITES solutions. Through our dynamic solution mechanism, we list among our clients some of the world’s most prestigious firms and companies as well as diverse government agencies. Our company is a pioneer in paving the way for the rise of the BPO industry in Bangladesh and our experience gives us an edge in delivering an excellent customer experience. Our multinational team of experts and specialists allow us to offer a full spectrum of business process management services with a global outlook that sets us apart from the rest.
Posted one month ago
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