The Deputy General Manager will be responsible for overseeing the overall operations, service quality, team performance, guest experience, sales coordination, and property management of all resorts under Slow Resorts. The role requires strong leadership, operational discipline, hospitality knowledge, and the ability to ensure that every resort maintains the premium, calm, nature-focused, and guest-centered experience of the Slow Resorts brand.

The Deputy General Manager will work closely with the management team, resort managers, service teams, sales and marketing teams, kitchen, housekeeping, maintenance, and finance departments to ensure smooth day-to-day operations and long-term business growth.

The main objective of the Deputy General Manager is to ensure that every resort under Slow Resorts operates smoothly, delivers excellent guest experiences, maintains brand standards, controls costs, supports revenue growth, and builds a disciplined, service-orientated team culture.

Key Responsibilities

• Overall Resort Operations
  • Supervise and monitor the daily operations of all Slow Resorts properties.
  • Ensure each resort runs smoothly according to company standards, service guidelines, and operational policies.
  • Coordinate between property-level managers, supervisors, and department heads.
  • Regularly visit and inspect all resort areas, including rooms, restaurant, pool, guest areas, activity zones, garden areas, riverfront areas, and back-office operations.
  • Identify operational gaps and take corrective actions immediately.
  • Ensure all guest services are delivered on time and with proper quality.
• Guest Experience & Service Quality
  • Maintain a high standard of guest satisfaction across all properties.
  • Handle VIP guests, corporate guests, group bookings, complaints, and special requests professionally.
  • Monitor guest feedback from direct guests, social media, OTA platforms, and internal reports.
  • Ensure the Slow Resorts brand experience is consistently maintained: peaceful, premium, organized, respectful, and memorable.
  • Train teams to provide polite, warm, and professional hospitality service.
• Team Leadership & Staff Management
  • Lead, supervise, and guide resort managers, supervisors, front office, housekeeping, service, kitchen, maintenance, and support teams.
  • Create duty rosters, monitor attendance, and ensure proper manpower allocation during weekdays, weekends, events, and peak seasons.
  • Conduct regular team briefings and performance reviews.
  • Build discipline, accountability, and teamwork across all resort departments.
  • Identify training needs and arrange staff development sessions.