Provide Level-1 and Level-2 support for ERP users across all departments.

Troubleshoot ERP-related issues and resolve user incidents within SLA.

Assist users in Sales, CRM, Finance, HR, Procurement, Inventory, Project Management, and other ERP modules.

Analyze user problems and identify root causes.

Escalate complex issues to ERP vendors or application specialists.

Monitor ERP system performance and user activities.

Support daily ERP business operations.

Configure users, roles, permissions, and access rights.

Create and maintain master data.

Ensure data accuracy and integrity.

Support approval workflows and business process automation.

Monitor scheduled ERP jobs and background processes.

Coordinate ERP version upgrades and patches.

Assist departments in ERP process execution.

Identify manual activities suitable for automation.

Support workflow implementation.

Validate ERP transactions and business documents.

Ensure ERP processes comply with organizational policies.

Conduct ERP end-user training.

Assist during ERP rollouts.

Educate users on ERP best practices.

Provide refresher training when required.