Job Context

Al Ehsan Academy is a modern English Medium & Islamic educational institution committed to academic excellence, character development and quality education.

Arafat Education is an education consultancy specializing in international student recruitment, university admissions and student visa support for higher education abroad.

We are looking for a proactive, creative and service-oriented professional to join our team as Executive – Customer service and Social Media

The selected candidate will play a key role in managing institutional communications and branding while providing admission support, student counselling and customer relationship services for both organizations.

Job Responsibilities

• Manage the organization's digital communication channels, including Facebook, YouTube and other social media platforms.
• Design promotional graphics and create engaging photo/video content for institutional branding and marketing campaigns.
• Provide professional counselling to prospective students for local admissions and overseas higher education opportunities.
• Guide students through university admissions, application documentation and student visa procedures.
• Respond to inquiries from students, parents and clients through phone calls, email, WhatsApp and social media while ensuring excellent customer service.
• Coordinate with internal departments, partner institutions and overseas representatives to ensure smooth admission and communication processes.
• Maintain accurate student records, application status and customer databases.
• Support institutional events, admission campaigns and other administrative responsibilities assigned by the management.