Job Context Unity Tourism Ltd. is one of the growing travel and tourism companies in Bangladesh. We are looking for a smart, energetic and customer-focused Female Front Desk Executive who will manage customer communication, social media inquiries and daily collection-related activities while ensuring a professional front office experience.

Job Responsibilities

• Receive and welcome walk-in clients professionally.
• Handle incoming phone calls, WhatsApp messages, Facebook Messenger and emails.
• Respond to customer inquiries regarding tour packages, air tickets, visa processing, Umrah, student consultancy and other services.
• Manage the company's Facebook page and other social media inboxes.
• Follow up with potential customers and maintain customer database.
• Prepare quotations and share service information with clients.
• Collect all payments and maintain collection records.
• Coordinate with the accounts and operations team regarding customer payments.
• Prepare daily customer inquiry and collection reports.
• Maintain office reception, visitor records and appointment schedules.
• Perform other administrative tasks assigned by management.
• Facebook / Instagram Live.