Front Office Supervisor
Empyrean Hotel
Dhaka (Tejgaon Industrial Area)
Full-time
12 Aug, 2026
Office Support / Front Desk / Reception
Full-Time
Vacancy 1
3-5 years
Negotiable
More jobs in Dhaka (Tejgaon Industrial Area)
Job Description
- Duties and responsibilities:
- Trains, cross–trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluate the job performance of each front office employee.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel’s commitment to hospitality.
- Prepare performance reports related to the front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyses rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily.
- Monitor high-balance guests and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees.
- Monitor all V.I.P.’s special guests and requests.
- Maintain the required pars level of all front office and stationery supplies.
Job Requirements
- Preferred Industry Type are Facility Management Services.
- At least 3 years of experience is needed.
Skills & Areas of Expertise
Front desk operations
Front Desk Operations
Receptionist Duties
Front Desk
Hotel operations knowledge
Hotel Administration
Hospitality management
Hotel Management
Office Management
Compensation and Benefits
Salary Review: Yearly
Festival bonus: 2
Lunch Facility: Full subsidize
Other Benefits: T/A Mobile bill
Posted 8 days ago
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