Head of Operations
Paperless Limited
Dhaka
Full-time
18 Aug, 2026
Production / Operation / Quality Control
Full-Time
Vacancy 1
At least 8 years
Negotiable
More jobs in Dhaka
Job Description
Dhaka, Bangladesh (on-site) · Full-time · Reports to: CEO
About Paperless
Paperless Ltd is a licensed Payment System Operator (PSO) in Bangladesh, operating a live payment gateway that helps merchants accept digital payments securely. Under new ownership, we are building a strong in-house leadership team to scale our operations and deliver reliable, compliant payment services across the country.
The role
We are seeking a Head of Operations to run the engine room of our payment gateway - settlement, disputes, merchant onboarding and customer support ensuring smooth, reliable, on-time processing.
Key Responsibilities
- Oversee daily settlement and reconciliation operations
- Manage chargeback/dispute handling and merchant onboarding/KYC operations
- Lead customer support and service quality
- Own operational risk and fraud-monitoring processes
- Ensure service levels, uptime and process efficiency
- Build and manage the operations team
Job Requirements
- Preferred Industry Type are FinTech / Payments.
- At least 8 years of experience is needed.
Skills & Areas of Expertise
Back office operations
RetailOperations
Banking Operations
Security team leadership
Daily Operations Management
Front Desk Operations
Front desk operations
Daily Operations
Call Center Operations
Offshore Operations
Additional Requirements
- At least 8 years of experience in Financial Technology (Fintech) Startup
Compensation and Benefits
Other Benefits: A senior leadership role in a licensed, live payment company under new ownership The opportunity to build your function and team from the ground up Competitive remuneration within the stated range A central role in Bangladesh's fast-growing digital-payments sector
Posted 2 days ago
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