The Junior Executive or Executive will be responsible for providing accurate information to customers, supporting sales activities, maintaining customer relationships, and ensuring smooth coordination between clients and internal departments to achieve the organization's sales objectives.

• Provide accurate and up-to-date information regarding the company's products, services, packages, pricing, promotions, and policies to customers.
• Handle customer inquiries through telephone, email, social media, and in-person visits in a professional and courteous manner.
• Generate sales leads and convert inquiries into confirmed bookings or sales.
• Prepare quotations, proposals, function sheets, agreements, and other sales-related documents accurately and on time.
• Maintain regular communication with prospective and existing clients to build long-term business relationships.
• Coordinate with Operations, Accounts, Information, Food & Beverage, and other departments to ensure smooth execution of customer requirements.
• Maintain and update customer records, sales data, and booking information in the company's software and CRM system.
• Ensure all bookings, documentation, and approvals comply with company rules and procedures.
• Achieve individual and departmental sales targets and other assigned Key Performance Indicators (KPIs).
• Prepare daily, weekly, and monthly sales and activity reports for management.
• Assist in organizing promotional campaigns, exhibitions, corporate visits, and marketing events to increase business opportunities.
• Handle customer complaints professionally and coordinate with the concerned departments for timely resolution.
• Maintain a high standard of customer service to ensure customer satisfaction and repeat business.
• Comply with all company policies, safety regulations, and standard operating procedures.
• Perform any other duties assigned by the Department Head or Management from time to time.