IT Infrastructure Management

• Manage and maintain servers, firewalls, routers, switches, storage systems, projectors, printers, laptops, desktops, IP phones, CCTV, biometric devices, and other IT assets.

• Ensure maximum uptime and availability of all IT infrastructure across corporate and factory locations.

• Monitor server health, storage utilization, and system performance, taking proactive corrective actions.

• Plan and implement infrastructure upgrades, capacity expansion, and hardware replacement.

Network Administration

• Administer LAN, WAN, VPN, Wi-Fi, Internet connectivity, and network security.

• Configure and maintain routers, managed switches, firewalls, and wireless access points.

• Monitor network performance and resolve connectivity issues with minimal downtime.

• Maintain updated network topology diagrams and documentation.

Server, Backup & Disaster Recovery

• Manage Windows Server and related services (Active Directory, DNS, DHCP, File Server, Print Server).

• Ensure daily, weekly, and monthly backup of servers, databases, ERP systems, and user data.

• Periodically test backup restoration to ensure business continuity.

• Develop, maintain, and execute Disaster Recovery (DR) and Business Continuity (BCP) plans.

Cybersecurity & Information Security

• Implement endpoint security, antivirus, firewall, email security, and access control policies.

• Monitor and respond to cybersecurity threats and security incidents.

• Ensure compliance with organizational IT security policies.

• Conduct regular vulnerability assessments and recommend security improvements.

ERP & Business Application Support

• Support ERP implementation, maintenance, and troubleshooting.

• Coordinate with ERP vendors for upgrades, issue resolution, and system optimization.

• Support business applications, databases, email systems, and cloud-based services.

End User Support

• Provide Level 1, Level 2, and Level 3 technical support to users.

• Diagnose and resolve hardware, software, network, printer, and email issues.

• Ensure all service requests are resolved within agreed Service Level Agreements (SLAs).

• Set up laptops, desktops, email accounts, user IDs, access rights, and software for new employees within established timelines.

• Provide dedicated IT support to the Managing Director and senior management.

IT Asset & Vendor Management

• Maintain complete inventory of IT hardware, software licenses, and accessories.