Job Summary :

The Officer – Customer Care at Bangladesh Specialized Hospital serves as the first point of contact for patients and visitors, acting as a key representative of the hospital's commitment to quality service. This role is crucial for ensuring seamless coordination between patients, consultants, and internal departments—from appointment scheduling to post-consultation support. The Officer fosters a welcoming environment, assists with patient navigation, provides accurate information, and helps ensure efficient service delivery while maintaining hospital protocols and patient confidentiality.

Key Duties & Responsibilities

1. Patient Coordination

• Greet patients and guests with professionalism and courtesy.

• Manage appointments (both pre-booked and walk-ins) and guide patients through the consultation process after payment completion.

• Keep consultants informed about patient arrivals and status updates.

2. Pre‑Consultation Assistance

• Guide patients on pre-consultation steps, including investigations, medications, and follow-up visits.

• Provide up-to-date information on consultant schedules, visiting hours, tariffs, and procedural requirements.

3. Appointment & Reporting Management

• Schedule, reschedule, or cancel appointments using the centralized hospital management system.

• Assist patients in collecting medical reports and arranging follow-up consultations.

4. Exceptional Case Handling

• Manage unexpected or urgent patient cases with empathy and efficiency.

• Coordinate with consultants to accommodate critical situations while maintaining service quality and patient dignity.

5. Additional Duties

• Stay updated on hospital facilities, service offerings, and pricing changes.

• Perform other tasks or responsibilities as assigned by departmental leadership in alignment with operational needs.