Context:

Start your professional journey with a reputed MFS (Mobile Financial Services) organization as an "Officer, Customer Support" in a fast-paced and dynamic work environment.

Job Nature: Desk Job under Customer Service Division

Openings: Undefined

Working Schedule: Rotational shifts / roster duty (6 days a week)

Morning Shift: 7:00 AM – 3:00 PM (Male & Female)

Evening Shift: 3:00 PM – 11:00 PM (Male & Female)

Night Shift: 11:00 PM – 7:00 AM (Male only)

[Note: You cannot choose a particular shift to work, as everyone is required to work on a rotational shift basis. Female employees will only be exempt from night shifts]

[Transportation services will be provided for Morning & Evening Shifts]

Core Responsibilities:

• Provide outstanding customer service by addressing inquiries and concerns promptly.

• Resolve customer complaints efficiently, offering viable solutions.

• Maintain and update the call center database with accurate information.

• Assist clients with questions about various products and services, aiming to resolve any issues.

• Engage potential customers by providing detailed information on products and services.