Conduct field inspections to investigate product and service-related issues.

Perform root cause analysis (RCA) on failed parts and identify corrective actions.

Process and submit warranty claims accurately and within stipulated timelines.

Review and verify warranty claims submitted by dealers to ensure compliance with company policies.

Coordinate with dealers, service centers, and internal departments regarding warranty-related matters.

Conduct quarterly audits of warranty failed parts and prepare audit findings reports.

Monitor warranty performance trends and recommend improvement initiatives.

Prepare and maintain monthly warranty data, reports, and performance summaries.

Analyze warranty claim data to identify recurring failures and quality concerns.

Ensure proper documentation and record-keeping of warranty claims, inspections, and audit reports.

Provide technical and procedural support to dealers on warranty claim processing.

Follow up on pending warranty cases and ensure timely resolution.

Support quality improvement and customer satisfaction initiatives through effective warranty management.