Support Engineer
Eurotel Group
Barishal
Full-time
17 Aug, 2026
Customer Service / Support
Full-Time
Vacancy 1
1-2 years
Negotiable
More jobs in Barishal
Job Description
Key Responsibilities
Provide technical support to customers regarding internet and network-related issues.
Diagnose and resolve connectivity, router, cable, fiber, and device-related problems.
Visit customer premises when on-site technical support is required.
Monitor network performance and report major technical issues to the concerned team.
Install, configure, and troubleshoot routers, switches, ONU/ONT devices, and other networking equipment.
Coordinate with the Network Operations Center and other technical teams for issue resolution.
Maintain proper records of customer complaints, service visits, and technical solutions.
Ensure customer complaints are resolved within the assigned service timeline.
Support new customer connections, migrations, and service upgrades.
Follow company policies, safety procedures, and technical guidelines.
Provide regular work updates and reports to the reporting supervisor.
Perform any other technical duties assigned by management.
Job Requirements
- Applicants of any gender are welcome to apply.
- Applicants age must be within Any-Any years.
- Having Bachelor of Fine Arts in Art History degree is a plus.
- Preferred institutions are Confidential.
- Having Relevant technical certification will be considered an advantage. certification or training is a plus.
- Preferred Industry Type are IT Services & Consulting.
- At least 1 years of experience is needed.
Skills & Areas of Expertise
Computer Network Operations
Network Engineering
Technical skills
Cisco Networking
IT Support
Technical-support
Telecommunications Engineering
Technical Support
Additional Requirements
Educational Requirements
Diploma or Bachelor’s degree in Computer Science, Computer Engineering, Electrical and Electronic Engineering, Telecommunications, or a related field.
Experience Requirements
At least 1–2 years of experience in ISP, telecommunications, networking, or technical support is preferred.
Fresh graduates with strong networking knowledge may also apply.
Technical Skills
Basic knowledge of TCP/IP, LAN, WAN, DHCP, DNS, and routing.
Practical knowledge of routers, switches, fiber-optic networks, ONU/ONT, and Wi-Fi troubleshooting.
Familiarity with MikroTik devices will be an advantage.
Ability to identify and resolve network and hardware-related issues.
Basic knowledge of Windows and Linux operating systems is preferred.
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