Support Engineer, Nationwide Customer Service & Support
Link3 Technologies Limited
Chattogram, Dhaka, Faridpur, Sylhet
Full-time
12 Aug, 2026
Customer Service / Support
Full-Time
Vacancy 1
1-3 years
Negotiable
More jobs in Chattogram, Dhaka, Faridpur, Sylhet
Job Description
Customer Support:
Provide remote and on-site Installation and technical support to residential and corporate customers.
Respond to customer complaints and technical queries within defined SLA timelines.
Support fiber optic and wireless (radio) network services.
Configure and troubleshoot Wi-Fi routers and access points and ensure optimal Wi-Fi coverage.
Configure MikroTik routers for customer deployments, including WAN, LAN, DHCP, NAT, wireless, and basic firewall settings.
Prepare installation, maintenance, and service reports.
Update customer service records and ticketing systems accurately.
Maintain records of equipment used and returned during field operations.
Good knowledge of fiber optic and FTTx networks.
Basic understanding of GPON/EPON architecture and customer-side devices.
Ability to use basic fiber testing tools is an advantage.
Familiarity with ticketing and CRM systems.
Job Requirements
- Preferred Industry Type are IT Services & Consulting.
- At least 1 years of experience is needed.
Skills & Areas of Expertise
Network Engineering
IT Support
Technical-support
Technical skills
Telecommunications Engineering
Computer Network Operations
Technical Support
Additional Requirements
Required Qualification:
Diploma or Bachelor's degree in Computer Science, Computer Engineering, Electrical & Electronic Engineering (EEE), Information Technology (IT), Telecommunications Engineering, or a related field.
1–3 years of experience in ISP technical support, field support, or network operations.
Fresh graduates with strong networking knowledge are encouraged to apply.
Key Competencies:
Strong troubleshooting and analytical skills.
Excellent customer service and communication skills.
Ability to work independently and under pressure.
Good time management and organizational skills.
Team-oriented mindset with a willingness to learn.
Willingness to work in shifts 24/7/365 and travel for on-site support when required.
Compensation and Benefits
Salary Review: Yearly
Festival bonus: 2
Other Benefits: Mobile bill Weekly 2 holidays Over time allowance Tour allowance
Posted 6 days ago
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