Daily & Weekly post report audit of Key Clients mainly for program information for ensuring report accuracy.

Biweekly Buyer training: Key client program SOP, Protocol, Special instruction.

Biweekly Technical training: Compliance & Regulatory.

Invoice/Dispatch Audit: Monthly Checking.

Report revision analysis for internal error monthly basis.

All technical & program communication with GTS and RCTS

Test Development & lab accreditation process.

Monitoring client requirements detection limit & work with lab team how to achieve.

Work with team for process improvement & planning.

Follow-up correlation test result & CAPA analysis.

Complain Handle in support of lab Manager & explain customer if need.

Arrange training for customer of client program & testing process.

Support Lab Manager, client service manager based on request.

To perform any other task assigned by Operations Manager.