Prime Responsibilities

• Be the Voice of EBL. Handle customer queries and complaints with professionalism and empathy while maintaining top-tier service standards.

• Solve problems like a professional. Aim for First Contact Resolution (FCR) to enhance customer satisfaction.

• Go the extra mile. Identify customer needs and offer proactive solutions to create a seamless experience.

• Stay ahead. Effectively follow up and escalate issues where necessary, ensuring a quick and efficient resolution. Maintain excellence. Keep accurate records of customer interactions and ensure proper documentation.

• Protect & comply. Adhere to all regulatory and security guidelines, safeguarding customer information at all times.

• Learn & grow. Participate in training programs to enhance your skills and stay ahead in the industry.

• Contribute. Upsell and sell products and services of EBL as deemed fit.