To promote workers' welfare, maintain harmonious industrial relations, handle grievances, conduct counseling and awareness programs, and ensure compliance with the Bangladesh Labour Act, Labour Rules, buyer Code of Conduct (CoC), and company policies.

Key Responsibilities

Workers' Welfare

• Ensure the overall welfare of workers in accordance with Bangladesh Labour Act and company policy.
• Visit production floors at least twice daily to identify worker concerns and compliance issues.
• Provide counseling and motivation to workers to improve attendance, discipline, and productivity.
• Support pregnant, injured, and vulnerable workers with appropriate assistance.

Grievance Handling

• Receive, investigate, and resolve workers' complaints promptly.
• Maintain grievance registers and ensure confidentiality.
• Follow up on grievance resolution and report unresolved issues to management.
• Maintain effective communication between workers and management.

Compliance & Labour Law

• Ensure compliance with the Bangladesh Labour Act, Labour Rules, buyer requirements, and factory policies.
• Monitor welfare-related compliance during internal and external audits.
• Support corrective action plans following audit observations.

Committee Management

Coordinate and maintain documentation for:

• Participation Committee (PC)
• Safety Committee
• Anti-Harassment Committee
• Grievance Committee
• Canteen Committee
• Health & Safety Committee
• Prepare meeting notices, attendance records, minutes, and follow-up action plans.

Training & Awareness

• Conduct orientation training for newly recruited employees.
• Conduct awareness sessions on:
  • Workers' rights
  • Health & Hygiene
  • Fire Safety
  • Occupational Safety
  • Anti-Harassment
  • Gender Equality
  • Child Labour Prevention
  • Forced Labour Prevention
  • Code of Conduct

Workplace Inspection

Conduct regular inspections of:

• Production floors
• Canteen
• Toilets
• Drinking water facilities
• Childcare Centre
• Rest areas
• Medical Centre
• Housekeeping and sanitation
• Report observations and follow up on corrective actions.

Maternity & Female Worker Welfare

• Ensure maternity benefits according to labour law.
• Counsel pregnant workers.
• Maintain maternity records.
• Coordinate with the Medical Centre regarding maternity-related issues.

Documentation & Record Keeping

Maintain updated records of:

• Grievances
• Counseling