Sales Responsibilities:

• Convert Inquiries to Sales: Proactively engage with customers who inquire about products via phone, chat, email, or social media. Provide detailed product information and suggest additional or alternative products to meet their needs.

• Upsell and Cross-sell: Identify opportunities to recommend additional products or complementary services to customers during interactions to maximize sales.

• Order Processing: Accurately take orders over the phone or assist customers in completing online purchases. Verify customer details, shipping information, and payment methods before finalizing orders.

• Track and Follow-up on Sales Leads: Maintain a pipeline of potential sales leads, regularly following up with prospective customers who have shown interest but haven’t completed purchases yet.

• Meet Sales Targets: Achieve and exceed monthly sales quotas through outbound sales calls, promoting special offers, and suggesting new product launches to customers.

• Collaborate with Sales and Marketing Teams: Provide customer feedback to marketing and product teams, share insights on trending products, and suggest promotions based on customer demands.

• Call Centre Responsibilities: Inbound Call Handling: Answer customer inquiries efficiently, offering assistance with product information, placing orders, shipment tracking, or resolving any complaints or issues related to orders.

• Outbound Call Campaigns: Conduct follow-up calls to previous customers for re-orders, product feedback, and post-purchase support. Engage in outbound calling to promote new products, sales campaigns, and exclusive offers.

• Customer Problem Solving: Act as a liaison between customers and internal departments (e.g., logistics, warehouse, and accounts) to quickly resolve delivery delays, payment issues, or product complaints.

• Manage High Call Volumes: Handle a significant volume of calls and queries during peak periods, such as new promotions or seasonal sales.

• Ensure First-Call Resolution: Strive to resolve customer queries during the first interaction whenever possible to ensure a smooth and efficient customer experience.

• Maintain Call Logs and Reports: Document all customer interactions, queries, complaints, and resolutions in the CRM system. Provide regular reports on call outcomes, customer feedback, and sales performance.

• Service Quality Assurance: Continuously monitor the quality of customer service provided and implement feedback from customers to improve overall service standards.