Customer Relations Specialist (Call and Reception))
American Wellness Center (Dhaka Office)
Dhaka (Dhanmondi 32, Sukrabad)
Full-time
9 Aug, 2026
Customer Service / Support
Full-Time
Vacancy 3
Negotiable
More jobs in Dhaka (Dhanmondi 32, Sukrabad)
Job Description
Answer inbound from customers/patients who want to know about our services with professional tone & attitude
Make outbound calls to coordinate patient appointent schedules and for conducting surveys
Prepare patient appointments and maintain appointment schedule
Manage and resolve customer complaints, escalate to management when necessary
Keep records of calls and note useful information.
Collect, analyze, and present data and insights to leadership on customer service issues
Coordinate with other customer relations specialists on the team for effective output
Job Requirements
- Having Bachelor of Social Science in Anthropology degree is a plus.
- Preferred Industry Type are BPM / BPO.
- Freshers can apply.
Skills & Areas of Expertise
Call Center Operations
Call Center Management
Contact Center Management
Call Center Administration
Customer Service Management
Customer service skills
Customer Service
Customer inquiries handling
Call Center Development
Customer Relations
Compensation and Benefits
Salary Review: Yearly
Festival bonus: 2
Other Benefits: Performance bonus
Posted 10 days ago
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