Call Center QC
MY Outsourcing Ltd.
Dhaka (Banani)
Full-time
14 Aug, 2026
BPO / Data Entry / Call Center
Full-Time
Vacancy 1
2-5 years
Negotiable
More jobs in Dhaka (Banani)
Job Description
Maintain the designated teams Train up and QC the teams Regular reporting for the process
Agent Performance Management
Train teams and individuals effectively on quality procedures, ensuring compliance with best practices across the business functions.
Training soft skill to the team as per approved my company guideline or line manager
Call analysis, providing needed feedback, team meeting, work to upgrade the quality of the performer/employee
Taking daily, weekly, monthly session for call quality training
Process up gradation planning Meeting the target KPI
Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
Job Requirements
- Preferred Industry Type are BPM / BPO.
- At least 2 years of experience is needed.
Skills & Areas of Expertise
Call Center Management
Contact Center Management
Call Center Operations
Customer Service Training
Staff Training and Development
Call Center Development
Sales Management Coaching
Sales Force Development
Sales training
Staff training
Posted 5 days ago
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