Universal Trade and Services is a BASIS-registered BPO service provider based in Bangladesh. Since our establishment in 2020, we have been delivering high-quality customer support and business process outsourcing solutions to clients in the U.S. real estate and mortgage industry. We proudly serve residential and commercial property markets across Massachusetts, Nevada, Pennsylvania, Texas, California, and Illinois.

We are looking for a highly motivated and professional Client Relations Coordinator to join our growing team. The ideal candidate will act as the primary point of contact between our company and our vendors, contractors, and clients, ensuring smooth communication, efficient operations, and strong business relationships.

Key Responsibilities

• Serve as the primary liaison between the company and vendors, contractors, and clients.
• Onboard new vendors, contractors, and service providers by collecting and verifying required documentation.
• Build and maintain strong, professional relationships with vendors and clients.
• Communicate with vendors via phone, email, and other communication platforms to resolve operational issues.
• Coordinate with internal departments to ensure vendor requests are handled efficiently.
• Maintain accurate and up-to-date vendor records, databases, and documentation.
• Monitor vendor performance and ensure compliance with company and client requirements.
• Follow up on pending tasks, deadlines, and service requests.
• Prepare reports and provide updates to management regarding vendor activities.
• Handle customer and vendor inquiries professionally while maintaining excellent service standards.
• Assist in process improvements to increase operational efficiency.