Job Location: Dhaka (Office-based, Badda / Madani Avenue area preferred)

Job Responsibilities:

• Handle incoming customer calls, WhatsApp, email, Facebook Messenger, and live chat inquiries regarding products.

• Provide accurate product information, pricing, availability, delivery details, and after-sales support.

• Assist customers with order placement, tracking, returns, exchanges, and complaints resolution.

• Resolve customer issues promptly and professionally to ensure high satisfaction and repeat business.

• Maintain detailed records of customer interactions in CRM / order management system.

• Escalate complex issues to senior support or relevant departments (sales, logistics, accounts).

• Follow up with customers for feedback on delivered products and service quality.

• Support e-commerce order processing and coordinate with warehouse/delivery team.

• Achieve daily/weekly customer satisfaction and resolution targets.

• Stay updated on company product catalog, promotions, and policies.