Executive (Call Center)
EW VM Health Bangladesh Ltd
Anywhere in Bangladesh
Full-time
14 Aug, 2026
BPO / Data Entry / Call Center
Full-Time
Vacancy 4
2-3 years
Negotiable
More jobs in Anywhere in Bangladesh
Job Description
- Handle inbound and outbound calls professionally.
- Respond to patient inquiries about treatments, services, packages, and appointments.
- Schedule, confirm, and manage consultation appointments.
- Follow up with prospective and existing patients to improve appointment conversion.
- Respond to inquiries through phone, WhatsApp, Facebook, and other digital channels.
- Maintain accurate patient records in the CRM/HIS system.
- Coordinate with doctors, patient coordinators, and front desk for seamless service.
- Resolve patient concerns and escalate issues when necessary.
- Achieve assigned appointment booking and customer service targets.
- Perform any other duties assigned by Management.
Job Requirements
- Having Bachelor of Arts degree is a plus.
- Preferred Industry Type are BPM / BPO.
- At least 2 years of experience is needed.
Skills & Areas of Expertise
Call Center Management
Customer inquiries handling
Contact Center Management
Receptionist Duties
Call Center Operations
Front desk operations
Customer Service Management
Call Center Administration
Appointment coordination
Customer service skills
Additional Requirements
- 2 to 3 years of experience in the clinic or healthcare/lifestyle product industry.
- Freshers are also encouraged to apply.
Compensation and Benefits
Salary Review: Yearly
Festival bonus: 2
Other Benefits: Performance bonus Others benefit as per company policy
Posted 6 days ago
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