Manage day-to-day communication with international customers and ensure timely responses to inquiries, enhancing customer satisfaction and relationship management.

Coordinate customer requirements, specifications, forecasts, and updates with cross-functional teams to ensure alignment with customer expectations.

Monitor and follow up on the complete order lifecycle from order confirmation to final shipment, ensuring smooth execution and timely delivery.

Coordinate with Product Development and Manufacturing teams to ensure samples are developed and delivered within agreed timelines.

Track material readiness, production progress, and shipment schedules to proactively address risks and ensure on-time order fulfillment.

Liaise with Costing, Sourcing, Production, Quality Assurance, and Supply Chain teams to achieve customer requirements and business objectives.

Support export documentation, compliance requirements, and shipment execution to ensure smooth international trade operations.

Analyze order status, shipment performance, and business data to identify potential issues and recommend corrective actions.

Prepare customer presentations, business reports, order status updates, and management reports to support decision-making.

Contribute to customer retention, shipment targets, revenue growth, and profitability through proactive coordination and problem resolution.