IT Infrastructure & System Support

• Maintain and monitor all IT systems, networks, servers and hardware.
• Install, configure and troubleshoot computers, printers, routers, switches and other IT equipment.
• Ensure uninterrupted connectivity 24/7.
• Liaise with software vendors and other department for any issue resolution.

Data Backup, Recovery & Monitoring

• Perform daily data backups.
• Ensure safe data storage and quick recovery when required.

User Support & IT Helpdesk

• Provide technical support to all department and management.
• Resolve issues related to software, hardware, network and email.
• Maintain documentation of IT issues, resolution steps and system inventories.

System Maintenance & Reporting

• Conduct preventive maintenance of IT equipment.
• Maintain records of licenses, hardware, software subscriptions, warranties and vendor contracts.
• Prepare periodic IT status reports for management.