Key Responsibilities:

General IT Operations

• Provide day-to-day IT support to all users in factory, head office, and call center.
• Install, configure, and maintain desktop PCs, laptops, printers, and other IT peripherals.
• Manage user accounts, access controls, and system backups.
• Ensure smooth operation of LAN/WAN, Wi-Fi, and internet connectivity.
• Monitor and troubleshoot network issues to minimize downtime.
• Maintain IT asset inventory and perform regular audits.
• Install and update software and operating systems as required.

Factory IT Support

• Maintain and support production-related systems, and label printers.
• Coordinate with production and engineering teams to resolve system or network issues affecting manufacturing operations.

Head Office IT Support

• Manage office network, printers, and server connectivity.
• Support management systems, email configurations, and communication tools.
• Ensure data security and backup management in coordination with the management.
• Ensure uptime of call center systems including VoIP, softphones, and CRM platforms.
• Monitor and maintain call routing, headset connectivity, and network performance.
• Provide timely support to agents and supervisors for system access or technical issues.

CCTV Maintenance & Service

• Regularly inspect and maintain all CCTV cameras and recording devices to ensure continuous operation.
• Troubleshoot camera, storage, and connectivity issues.
• Maintain CCTV footage archives and ensure compliance with data security and retention policies.
• Coordinate with vendors for installation or warranty claim.

Documentation & Reporting

• Maintain detailed logs of IT issues, resolutions, and maintenance schedules.
• Prepare periodic IT performance and incident reports.
• Support internal audits and compliance requirements related to IT and data security.