We are hiring fresh graduates for a renowned Mobile Financial Organization under E-Zone contract for a 6-Month Campaign Project.

Job Nature: Field Operations under Customer Care

Location: Sylhet, Habiganj, Sunamganj, Moulvibazar, Cumilla, Kishoreganj, Netrokona, Faridpur, Madaripur, Tangail, Bhola, Gopalganj, Munshiganj, Narsingdi, Lakshmipur, Noakhali, Bagerhat, Satkhira, Chuadanga, Kushtia, Nilphamari, Gaibandha, Rangpur, Kurigram, Lalmonirhat, Panchagarh, Dinajpur, Gaibandha, Thakurgaon, Bogura, Natore, Rajshahi, Naogaon & Pabna [Candidates can have the flexibility to work in their respective districts]

Working Days: 6 Days/Week

Working Hours: 10:00 AM to 6:00 PM (8 Hours/Day)

Key Responsibilities:

• Primary Job responsibility of this position will be ensuring on-time customer service presence in outdoor campaign locations.

• Demonstrate flexibility and readiness to be assigned to different service locations based on business needs.

• Maintain discipline, professionalism and compliance with role standards during all deployments.

• Ensure timely completion of tasks and provide accurate activity reports after each assignment.

• When no outdoor campaign is scheduled, provide customer service at designated service points and serve as a backup during staff absence or during high customer traffic.

• Maintain strong working knowledge of relevant system portals, products, services and SOPs.

• For operational needs overnight stay might require in campaign locations.

• For operational purposes need to travel across the region.

• Maintain accurate documentation and execute system-related tasks as per defined SOP.

• Handle customer concerns and complaints with empathy and in compliance with standard operating procedures (SOPs).

• Perform other job-related duties as assigned by management.