We are looking for fluent English-speaking Patient Advocates / Patient Billing Support Executives to join our Revenue Cycle Support team. The selected candidates will communicate with patients in the USA regarding medical bills, account-related questions, payment information, and financial guidance.

This is a fully night shift, office-based position. Candidates must be comfortable working according to US business hours and handling sensitive patient financial conversations with professionalism, patience, and clear communication.

Working Hours

7:00 PM to 3:30 AM
Monday to Friday

Holiday Policy

This position will follow the US holiday calendar only.
Bangladesh local government holidays will not be applicable for this role.

Job Responsibilities

• Call patients in the USA regarding medical bills, account balances, payment options, and financial guidance.
• Answer patient questions related to billing, accounts, and payment processes in a professional manner.
• Handle sensitive financial conversations with patience, empathy, and confidentiality.
• Maintain clear and professional communication over the phone.
• Update patient/account information accurately in the required system or spreadsheet.
• Work with Microsoft Excel, Google Sheets, Google Drive, and other office tools as needed.
• Follow company guidelines, scripts, and client instructions while communicating with patients.
• Escalate complex issues to the appropriate supervisor or team when necessary.
• Maintain proper documentation of calls, notes, and follow-up actions.
• Meet daily and weekly performance expectations.