Sales & Reservations Executive
Empyrean Hotel
Dhaka (Tejgaon Industrial Area)
Full-time
12 Aug, 2026
Marketing / Sales
Full-Time
Vacancy 3
2-3 years
Negotiable
More jobs in Dhaka (Tejgaon Industrial Area)
Job Description
- Handle all room reservations via phone, email, website, OTAs, WhatsApp, and walk-in inquiries.
- Respond to reservation inquiries promptly and professionally.
- Enter, modify, and cancel reservations accurately in the Property Management System (PMS).
- Confirm bookings and send reservation confirmation to guests.
- Maintain accurate room inventory and availability.
- Coordinate with the Front Office and Sales & Marketing teams regarding room availability, group bookings, and corporate reservations.
- Upsell room categories, breakfast packages, airport transfers, spa, and other hotel services to increase revenue.
- Monitor online travel agency (OTA) bookings and ensure rate parity where applicable.
- Prepare daily arrival, departure, occupancy, and reservation reports.
- Ensure guest preferences and special requests are properly recorded and communicated.
- Follow hotel reservation policies, payment policies, and cancellation procedures.
- Maintain corporate client reservation records and negotiated rates.
- Follow up on tentative bookings and convert inquiries into confirmed reservations.
- Handle guest complaints related to reservations professionally and efficiently.
- Maintain confidentiality of guest information and reservation data.
- Coordinate with Housekeeping to ensure room readiness for VIPs and special arrivals.
- Monitor no-shows, cancellations, overbookings, and waiting lists.
- Support revenue management by maximizing occupancy and Average Daily Rate (ADR).
- Maintain excellent communication with all hotel departments.
- Prepare monthly reservation statistics and booking trend reports for management.
Job Requirements
- Preferred Industry Type are IT Services & Consulting, Recruitment / Staffing.
- At least 2 years of experience is needed.
Skills & Areas of Expertise
Hospitality management
Hotel operations knowledge
Reservation management
Hotel Management
Hotel Administration
Front desk operations
Guest Services
Additional Requirements
- 2 to 3 years of experience in hotel operations or hospitality management.
- Freshers are also encouraged to apply.
Compensation and Benefits
Salary Review: Yearly
Lunch Facility: Full subsidize
Other Benefits: Mobile bill
Posted 8 days ago
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