Impel Service & Solutions Limited (ISSL), one of Bangladesh's leading Business Process Outsourcing (BPO) companies, is looking for dynamic, energetic and customer-focused individuals to join our International Contact Center Team serving clients in the USA, India, Philippines, Turkey South Africa and Australia.

If you have strong English communication skills, enjoy interacting with people and are comfortable working both day and night shifts, we encourage you to apply. Freshers with excellent communication skills are also welcome.

Key Responsibilities

• Handle inbound calls for appointment scheduling and customer assistance.
• Respond to customer inquiries professionally via email.
• Maintain accurate customer records and appointment details.
• Deliver excellent customer service while following process guidelines.
• Coordinate with internal teams to ensure smooth customer experience.
• No sales target.