Senior Call Center Supervisor
TBN BD Ltd.
Anywhere in Bangladesh
Full-time
31 Jul, 2026
BPO / Data Entry / Call Center
Full-Time
Vacancy 2
3-5 years
Negotiable
More jobs in Anywhere in Bangladesh
Job Description
Total Cable BD
US-based Outsource Call Center
We are looking for experienced and skilled Senior Call Center Supervisors who are strong in managerial responsibilities and experts in lead generation. Both supervisors will be dynamic, cross-functional roles, supporting both Inbound and Outbound teams.
Job Responsibilities
Supervise day-to-day operations across both Inbound and Outbound teams
Design and execute lead generation strategies
Monitor agent performance, provide coaching, and track KPIs for both teams
Guide and motivate the team to achieve sales and service targets
Handle escalations and resolve operational issues across functions
Report regularly to management
Job Requirements
- Preferred Industry Type are BPM / BPO.
- At least 3 years of experience is needed.
Skills & Areas of Expertise
Call Center Management
Contact Center Management
Call Center Operations
Call Center Development
Call Center Administration
Call center technology
Contact Centers
Call Centers
Call center software
Outsourcing Management
Additional Requirements
3 to 5 years of experience in IT Enabled Service or Call Center
Compensation and Benefits
Other Benefits: Attractive Salary Package (Negotiable based on experience) Sales Commission Other Benefits as per Company Policy
Posted 8 days ago
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