Job Overview:

PRAN-RFL Group, one of Bangladesh's leading business conglomerates, is looking for energetic and customer-oriented Call Center Executives to join its team. The ideal candidate will handle customer interactions through inbound and outbound calls, promote products and services, resolve customer queries, and contribute to achieving sales and service excellence. This role offers an excellent opportunity to build a rewarding career in a dynamic, fast-paced, and growth-oriented work environment.

Job Responsibilities:

• Make outbound calls to potential and existing customers.
• Receive inbound customer calls and respond professionally.
• Promote the company's products or services over the phone.
• Explain product features, pricing, and ongoing offers clearly.
• Generate sales leads and convert inquiries into successful sales.
• Maintain accurate records of customer interactions in the CRM or database.
• Follow up with prospective customers to achieve sales targets.
• Handle customer queries, complaints, and provide appropriate solutions.