Job Purpose:

To provide excellent customer service by handling inbound and outbound calls, responding to customer inquiries, resolving complaints and ensuring customer satisfaction while maintaining company standards.

Key Responsibilities:

• Answer inbound customer calls professionally and courteously.
• Make outbound calls for customer follow-up, feedback, sales support or service confirmation as required.
• Respond to customer inquiries through phone, email, chat and social media.
• Resolve customer complaints promptly and escalate complex issues to the appropriate department.
• Maintain accurate records of customer interactions in the CRM or call management system.
• Provide accurate information regarding products, services, pricing and company policies.
• Meet daily, weekly and monthly performance targets (e.g., call handling, response time, customer satisfaction).
• Follow company policies, quality standards and compliance requirements.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Prepare reports and submit feedback to supervisors when required.

Educational Qualification:

Bachelor's degree in any discipline.

Experience:

1–3 years of experience in Customer Service or Call Center operations.

Required Skills:

Excellent verbal and written communication skills in English and Bangla.