Job Purpose: To manage end-to-end HR operations while leading, learning and development initiatives to build a skilled, compliant, and high-performing workforce in line with PSP regulatory and business requirements.

Key Responsibilities:

• HR Operations: Oversee daily HR operations including attendance, leave, payroll coordination, employee records, and HR documentation. Ensure HR processes comply with Bangladesh Labor Law, Bangladesh Bank guidelines, and internal HR policies. Manage employee lifecycle activities: onboarding, confirmation, transfers, promotions, and exits processes. Maintain accurate HRMIS and employee databases with regular audits. Support disciplinary processes, grievance handling, and employee relations issues.
• Learning & Development: Identify training needs through performance reviews, competency gaps, and business requirements. Design and implement annual training plans, including compliance, soft skills, leadership, and functional training. Coordinate internal and external training programs, workshops, and e-learning initiatives. Evaluate training effectiveness and prepare post-training reports. Support succession planning and career development initiatives.
• Organizational Development (OD): Design and implement organizational structures, job grading, and role alignment frameworks. Lead performance management systems including KPI/OKR design, appraisal cycles, and performance reviews. Develop competency frameworks and career progression models for different job families. Support manpower planning, succession planning, and talent review processes.
• Policy, Process & Compliance: Develop, review, and update HR policies, compensation manuals, and OD-related SOPs. Ensure HR practices align with PSP operation.