Job Summary

A dynamic and customer-focused Key Account Manager – Business Development to manage strategic customer relationships, drive account growth, and maximize revenue opportunities. The ideal candidate will be responsible for developing long-term partnerships with enterprise and government clients, identifying cross-selling and upselling opportunities, and ensuring high levels of customer satisfaction and retention.

Key Responsibilities

Account Management & Customer Relationship

• Manage and nurture relationships with key strategic accounts and enterprise customers.
• Act as the primary point of contact for assigned clients and maintain strong executive-level relationships.
• Understand customer business objectives, challenges, and technology requirements.
• Conduct regular business reviews and strategic account planning sessions.

Revenue Growth & Business Development

• Achieve assigned sales and revenue targets through account expansion and new business opportunities.
• Identify opportunities for upselling, cross-selling, and renewal of software licenses, subscriptions, and services.
• Develop account growth strategies and execute plans to maximize customer lifetime value.
• Generate new opportunities within existing customer organizations.

Customer Success & Retention

• Ensure customer satisfaction by coordinating with delivery, support, and product teams.
• Monitor project progress and proactively address customer concerns.
• Drive customer retention and contract renewals.
• Build customer advocacy and develop reference accounts and case studies.

Opportunity Management

• Manage the complete sales cycle within assigned accounts, from opportunity identification to contract closure.
• Coordinate proposal development, pricing discussions, contract negotiations, and commercial agreements.
• Maintain an accurate sales pipeline and forecast future revenue opportunities.

Strategic Planning

• Develop and maintain detailed account plans, stakeholder maps, and growth roadmaps.
• Analyze customer business trends and identify opportunities for digital transformation initiatives.
• Monitor competitor activities and market developments within assigned accounts.

Collaboration & Internal Coordination

• Work closely with business development, pre-sales, project delivery, customer success, product, and finance teams.
• Coordinate internal resources to ensure successful project delivery and customer satisfaction.
• Provide customer feedback to support product enhancement and service improvement initiatives.

Reporting & Performance Management

• Maintain CRM records and account documentation.
• Prepare account performance reports, revenue forecasts, and customer engagement updates.