We are looking for a proactive, experienced, and customer-focused Senior Service Engineer to lead our service operations and ensure an exceptional customer experience.

Key Responsibilities

• Support the Service Manager in overseeing day-to-day service operations.
• Supervise Service Advisors and customer service personnel to ensure efficient workflow.
• Monitor job allocation, workshop progress, and timely vehicle delivery.
• Resolve escalated customer concerns professionally while ensuring customer satisfaction.
• Coordinate with workshop technicians, spare parts, and other departments for seamless operations.
• Review and approve job cards, repair estimates, and service recommendations.
• Monitor service quality, productivity, and operational performance.
• Ensure proper documentation, warranty compliance, and accurate service records.
• Prepare operational reports and contribute to achieving departmental KPIs.
• Ensure compliance with company policies, safety standards, and industry best practices.